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Fighting Fraud

Keeping you protected.

Scammers are clever—but so are you. Learn how to stay one step ahead and protect what’s yours.

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Discover every option.

Create Strong Passwords

  • Don’t use sequential numbers, full words or personal information.
  • Don’t use the same password on multiple devices.
  • Change your password regularly.
  • Face or fingerprint recognition makes devices faster and more secure.
  • Try password managers that instantly create and store passwords for you.

Prevent Debit Card Fraud

  • Secure your debit card on your mobile with Card Valet.
  • Card Valet is now available on our mobile app.
  • If your EMV credit card is lost or stolen, call 1 (833) 337-6075
  • You can cancel the missing card and order a replacement.
  • You can also cancel via online banking.

Guard Your PIN

  • If using an ATM, cover the keypad while entering PIN.
  • Don’t share your PIN with anyone.
  • Don’t store your PIN with your debit card.
  • Only use ATMs at familiar banks.

Exercise Caution Online

  • Don’t use public WiFi access for financial transactions.
  • You will see a warning that says it is not secure.
  • Only make purchases on a secure network.

Recognize Phone Scams

  • If you don’t know the phone number, let it go to voicemail.
  • If you answer unsolicited phone calls, don’t give out information.
  • Better to immediately hang up. Do not engage in any way.

Beware of Phishing

  • Criminals use many tricks.
  • They may send you an email address or text message that seems to be from a business/person you know.
  • Hackers use email addresses & phone numbers that seem real.
  • Delete any suspicious messages.
  • Never click any unfamiliar links or attachments.

Practice Phone Safety

  • Keep all your phones apps up-to-date.
  • Do not click on any unsolicited links.
  • Keep your phone locked with a passcode.
  • Don’t leave apps open when not in use.
  • Fully log off when you’re finished.

Remain Vigilant

  • Don’t ever have a false sense of security.
  • If victimized, immediately notify all financial institutions.
  • Put a security freeze on your credit. Ask us how.
  • For advice and support, call or visit us anytime.
  • Don’t use sequential numbers, full words or personal information.
  • Don’t use the same password on multiple devices.
  • Change your password regularly.
  • Face or fingerprint recognition makes devices faster and more secure.
  • Try password managers that instantly create and store passwords for you.
  • Secure your debit card on your mobile with Card Valet.
  • Card Valet is now available on our mobile app.
  • If your EMV credit card is lost or stolen, call 1 (833) 337-6075
  • You can cancel the missing card and order a replacement.
  • You can also cancel via online banking.
  • If using an ATM, cover the keypad while entering PIN.
  • Don’t share your PIN with anyone.
  • Don’t store your PIN with your debit card.
  • Only use ATMs at familiar banks.
  • Don’t use public WiFi access for financial transactions.
  • You will see a warning that says it is not secure.
  • Only make purchases on a secure network.
  • If you don’t know the phone number, let it go to voicemail.
  • If you answer unsolicited phone calls, don’t give out information.
  • Better to immediately hang up. Do not engage in any way.
  • Criminals use many tricks.
  • They may send you an email address or text message that seems to be from a business/person you know.
  • Hackers use email addresses & phone numbers that seem real.
  • Delete any suspicious messages.
  • Never click any unfamiliar links or attachments.
  • Keep all your phones apps up-to-date.
  • Do not click on any unsolicited links.
  • Keep your phone locked with a passcode.
  • Don’t leave apps open when not in use.
  • Fully log off when you’re finished.
  • Don’t ever have a false sense of security.
  • If victimized, immediately notify all financial institutions.
  • Put a security freeze on your credit. Ask us how.
  • For advice and support, call or visit us anytime.

If you have questions or concerns about fraud, contact us immediately by visiting one of our branches or calling us at (800) 244-8161.

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How to avoid scammers.

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