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Fighting Fraud

Keeping you protected.

Scammers are clever—but so are you. Learn how to stay one step ahead and protect what’s yours.

We are here to help!

If you have questions or concerns about fraud, contact us immediately by visiting one of our branch locations or by calling us at (800) 244-8161.

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Create Strong Passwords

  • Don’t use sequential numbers, full words or personal information.
  • Don’t use the same password on multiple devices.
  • Change your password regularly.
  • Face or fingerprint recognition makes devices faster and more secure.
  • Try password managers that instantly create and store passwords for you.
  • If you have questions or concerns about fraud, contact us immediately by visiting one of our branches or calling us at (800) 244-8161.
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Prevent Debit Card Fraud

  • Secure your debit card on your mobile app with Card Services

  • If your Bay State Bank debit card is lost or stolen, please call 1 (833) 337-6075

  • If you have questions or concerns about fraud, contact us immediately by visiting one of our branches or calling us at (800) 244-8161.
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Guard Your PIN

  • If using an ATM, cover the keypad while entering PIN.
  • Don’t share your PIN with anyone.
  • Don’t store your PIN with your debit card.
  • Only use ATMs at familiar banks.
  • If you have questions or concerns about fraud, contact us immediately by visiting one of our branches or calling us at (800) 244-8161.
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Exercise Caution Online

  • Don’t use public WiFi access for financial transactions.
  • You will see a warning that says it is not secure.
  • Only make purchases on a secure network.
  • If you have questions or concerns about fraud, contact us immediately by visiting one of our branches or calling us at (800) 244-8161.
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Recognize Phone Scams

  • If you don’t know the phone number, let it go to voicemail.
  • If you answer unsolicited phone calls, don’t give out information.
  • Better to immediately hang up. Do not engage in any way.
  • If you have questions or concerns about fraud, contact us immediately by visiting one of our branches or calling us at (800) 244-8161.
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Beware of Phishing

  • Criminals use many tricks.
  • They may send you an email address or text message that seems to be from a business/person you know.
  • Hackers use email addresses & phone numbers that seem real.
  • Delete any suspicious messages.
  • Never click any unfamiliar links or attachments.
  • If you have questions or concerns about fraud, contact us immediately by visiting one of our branches or calling us at (800) 244-8161.
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Practice Phone Safety

  • Keep all your phones apps up-to-date.
  • Do not click on any unsolicited links.
  • Keep your phone locked with a passcode.
  • Don’t leave apps open when not in use.
  • Fully log off when you’re finished.
  • If you have questions or concerns about fraud, contact us immediately by visiting one of our branches or calling us at (800) 244-8161.
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Remain Vigilant

  • Don’t ever have a false sense of security.
  • If victimized, immediately notify all financial institutions.
  • Put a security freeze on your credit. Ask us how.
  • For advice and support, call or visit us anytime.
  • If you have questions or concerns about fraud, contact us immediately by visiting one of our branches or calling us at (800) 244-8161.
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